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European Food Safety Authority (EFSA)
Business Process Officer
European Food Safety Authority (EFSA)
Most of EFSA’s work is undertaken in response to requests for scientific advice from the European Commission, the European Parliament and EU Member States.
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Published: 17 days ago
Application deadline: Feb 28
Location: Parma, Italy
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Business Process Officer

Business Process Officer

Temporary Agent, AD7


The European Food Safety Authority (EFSA), based in Parma, Italy 

is looking for a 

Business Process Officer

Officer Position

(Temporary Agent, Grade AD7) 

The text of this call is available in all EU official languages [here]. 

Please send us your application by no later than 28 February 2019 at midnight (local time), following the instructions in the ANNEX

The purpose of this call is to establish a talent pool (reserve list) that may be used for the recruitment of staff when a position becomes available and will be valid until 31/12/2020. The validity of the talent pool may be extended.


EFSA is looking for an experienced Business Process Officer who will drive and coordinate process improvements throughout the organisation.

The successful candidate will ensure that EFSA’s scientific workflows and key business processes focus on customer satisfaction, delivering efficient and high quality outcomes.

She/he will play a key role in setting the vision with respect to the process and change management system driving EFSA’s strategic objectives, incorporating scientific workflows, business process management, document management and internal control systems.

She/he will act as a champion for innovation and continuous improvement throughout EFSA’s processes.

Your key responsibilities

  • As a key member of a multidisciplinary team, leading the process and change management activities covering EFSA’s processes, in a matrix approach with EFSA’s Departments. Your overarching aim is improving work processes and supporting EFSA’s transformation efforts, as well as ensuring adherence to customers’ expectations, while leveraging on change, process, project, programme and quality management capabilities;
  • Contribute with research, analysis, ideas, consultancy and corporate document preparation to the implementation of the EFSA Strategy 2020 and the development and subsequent implementation of the new EFSA Strategy 2027, ensuring that organisational development initiatives are appropriately integrated in EFSA’s processes and results based management framework, and aligned with strategic and business objectives;
  • Develop, define and disseminate a customized process management methodology ensuring a harmonized mapping, engineering, reengineering, and measurement;
  • As an internal consultant, continuously seek opportunities to improve and lean EFSA’s quality and process management system to meet EFSA and customer requirements and promote a harmonised approach across the organisation;
  • Coordinate the design of change management strategies, that support EFSA’s ambition to be a high performing organisation; including initiatives fostering a high performance and continuous improvement culture;
  • Build a culture of efficient process management targeted at value creation for the customer;
  • Lead by example, ensuring that the relevant stakeholders involved in process improvement initiatives and change projects operate in line with EFSA’s approach and values;
  • Contribute to maintain, control and develop the EFSA Integrated Management System, including the Quality Management System ensuring the ISO 9001:2015 compliance and the EU Internal Control Framework, among others;
  • Contribute to define the appropriate type of documentation (policies, Standard Operating Procedures, Working Instructions, etc.) to be further developed in order to standardize the EFSA’s processes.


You will play an active role in an organisation that makes a difference to the lives of 500 million EU citizens.

EFSA employs approximately 450 staff members, and its Scientific Committee and Panels engage highly qualified and independent scientific experts. Every position within EFSA plays an important part in creating an inspirational environment in which to work and develop.

Read more about EFSA Strategy 2020.

Find out more about EFSA, visit us at


Life in Parma

Parma is a lively city of around 200.000 inhabitants located in the Italian region of Emilia-Romagna. Its centre is rich in art, there are parks and architecture from different periods. Parma is famous for its food, wine and its varied surrounding landscape with small villages, rich in history, medieval castles, and picturesque countryside. Parma is strategically located between major Italian cities like Milano and Bologna, and also within reachable distance of ski resorts, natural parks, seaside and mountains.

Salary and benefits

EFSA can offer the selected candidate a contract of 5 years with the possibility of renewal. 

The successful candidate will be recruited as Temporary Agent Grade AD7 with the basic salary starting from € 6.128,51 monthly, subject to an annual review of remuneration provided for in Article 65(1) of the Staff Regulations.

In addition to the basic salary, EFSA offers a range of benefits:

•        Various allowances to which the successful jobholder may be entitled, such as a household allowance, expatriation allowance (16% of basic salary), dependent child allowance and education allowance. The salary is subject to a Community tax deducted at source and staff members are exempt from national taxation.

•        A comprehensive welfare package including pension scheme, medical, accident and occupational disease insurance coverage, unemployment and invalidity allowance, and travel insurance. Further information regarding rights, conditions of employment and benefits can be found at the following links:

Staff Regulations

Frequently Asked Questions

Please note that the ANNEX represents an integral part of this vacancy and should be consulted before completing your online application form.


You must satisfy the following requirements on the closing date for submission of your application:

I. Eligibility criteria

1. General requirements

  • Be national of a Member State of the European Union, Iceland or Norway; 
  • Enjoy full rights as a citizen;
  • Have fulfilled any obligations imposed by laws concerning military service;
  • Be physically fit to perform the duties linked to the post;[1]
  • Have a thorough knowledge of one of the EU official languages and a satisfactory knowledge of another EU language;
  • Meet the character requirements for the duties involved.

2. Qualifications

  • A level of education which corresponds to completed university studies of at least four (4) years attested by a diploma.


  • A level of education which corresponds to completed university studies attested by a diploma and an appropriate professional experience of at least one (1) year when the normal period of university education is at least three (3) years.[2]

3. Experience

  • In addition to the above, at least six (6) years of relevant and proven professional experience gained after obtaining the diploma. [3]

II. Selection criteria

1. Experience and knowledge

i. At least three (3) years of experience in process management;

ii. Extensive experience in driving continuous improvement through a quality and process management system and in promoting a harmonised approach;

iii. Experience in process mapping, engineering, reengineering, measurement, including dashboards and performance frameworks;

iv. Experience in facilitating business transformation, project/programme and change management;

v. Experience in corporate document drafting and coordination throughout the plan-do-check-act cycle;

vi. Knowledge by training or certifications in process management, process performance measurement and improvement, process leaning, provided by a national or international quality auditors  (e.g. BPMN and/or SixSigma).

2. Competencies

vii. Communication and English: Strong ability to communicate effectively in both spoken and written English;

viii. Negotiating: ability to negotiate skillfully in tough situations with both internal and external groups;

ix. Working with others: Strong interpersonal capabilities and ability to work cooperatively with others in teams and across organisational boundaries and to respect differences between people;

x. Analysis and problem solving: Ability to identify the critical facts in difficult issues and develops creative and practical solutions;

xi. Political Savvy and Strategic Agility: Ability to anticipate future consequences and trends accurately. Ability to create competitive and breakthrough strategies and plans, with clear vision and business acumen.

[1] Before appointment, a successful candidate shall be medically examined by an institution’s medical officer in order that the European Food Safety Authority may be satisfied that he/she fulfills the requirement of article 28(e) of the Staff Regulations of the Officials of the European Communities.

[2] Only qualifications issued by EU Member State authorities and qualifications recognised as equivalent by the relevant EU Member State authorities will be accepted. In instances where diplomas are obtained from a non-EU Member State, EFSA may request the candidate to provide a relevant document of comparability issued by a recognised authority.

[3] Professional experience shall be taken into account from the date on which the person fulfills the minimum qualifications for engagement. Any given period may be counted only once (in order to be calculated as eligible, years of studies or professional experience to be taken into account shall not overlap with other periods of studies or professional experience). Professional activities pursued part-time will be calculated pro-rata on the basis of the certified percentage of full-time hours worked. Remunerated PhDs acquired in a field relevant to the job description can be counted as professional experience up to 3 years. Paid traineeships are counted as working experience.

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European Food Safety Authority (EFSA)
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